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CONTACT

We value every customer’s opinions and suggestions and look forward to establishing a long-term trusting relationship with you.

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Have a Question?
Contact us!

We know that customer satisfaction is our driving force, so we are committed to providing a full range of support and services.

Whether it is a detailed introduction to the product, questions about the purchase process, or inquiries about after-sales service, our professional team will patiently answer every question you have. 

Email Us

official@ejjewelry.com.cn
support@ejjewelry.com.cn

Address

Longgang District,
Shenzhen, China

Call Us

+852-59916282

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Common Problem

Our team patiently answers all your questions about products, purchases, andafter-sales service.

Clean with warm water and mild soap, use a soft brush to scrub, and dry with a soft cloth.

Store in anti-tarnish bags, avoid moisture and air, and polish regularly.

Most jewelry stores allow returns within 14 days, provided the item is in good condition and accompanied by the purchase receipt.

Check the cut, clarity, and brilliance; use a diamond tester or get a professional appraisal.

Avoid chemicals, wipe with a damp cloth after wearing, and store in a jewelry pouch.

Gently rub with a jewelry polishing cloth; if necessary, take it to a professional jeweler for polishing.